HELP & SUPPORT
HERE ARE SOME ANSWERS TO COMMON SUPPORT QUESTIONS. IF YOU CAN'T FIND THE ANSWER YOU ARE LOOKING FOR, CONTACT US WITH YOUR ORDER NUMBER AND WE'LL ASSIST YOU AS SOON AS POSSIBLE.
Q. I CAN'T FIND MY DOWNLOAD LINK. WHERE IS IT?
A. Download links can take up to 10 minutes to arrive. If it still hasn't arrived after that time, check your junk mail folder and if you still can't find it, Contact Us with your order number and we'll send you a new link ASAP
Q. WHEN I TRY TO OPEN THE .ZIP FILE IT CONVERTS TO A .CPGZ FILE AND WON'T OPEN. WHAT'S GOING WRONG?
It might be worth using a download manager to minimize any problems downloading large files, allowing you to pause/resume the download. Download here For Chrome or Firefox. If you're a Mac user, you may also like to try installing The Unarchiver for unzipping the file rather than OSX's Unarchive utility.
Q. MY PRODUCT WON'T WORK/OPEN/INSTALL. CAN YOU HELP?
Q. I EMAILED A SUPPORT QUESTION AND HAVEN'T HEARD BACK.
Q. CAN I INSTALL MY PRODUCT ON MULTIPLE COMPUTERS FOR USE BY MULTIPLE USERS.
A. Each purchase is for one user on one computer only. You must purchase a new copy of the product for each and every user. To inquire about discounted pricing for a school or faculty Contact Us
Q. CAN I SHARE MY PURCHASE WITH A FRIEND, RESELL IT OR DISTRIBUTE VIA DOWNLOAD ON A BLOG, OR TORRENT SITE?
Q. I GOT SOME FANTASTIC RESULTS AND FEEDBACK USING YOUR PRODUCTS. DO YOU WANT TO HEAR ABOUT IT?
Q. DO YOU PROVIDE SUPPORT?
Q. CAN I GET A REFUND?
A. Of course. If you don't like your product, it doesn't do what you thought it would, or if it doesn't suit your project, Contact Us with your order number for a no-questions asked refund. Please allow up to 7 days for processing from the time of your refund request.